Return & Exchange
All orders purchased are subject to a one time charge flat rate of $9.00 USD for all returns or exchanges as a restocking fee. Exchanges or returns are in new, "no wear" condition with all shoe and/or product boxes and packaging included.
Superlamb reserves the right to refuse a return if product has been worn, washed, contaminated, used, or damaged. If an item is damaged in transit, please file a claim with the shipping carrier. Superlamb is not liable for product once in shipping carriers possession.
We accept returns & exchanges up to 60 days past purchase date. Please include a copy of the order in the original box with the product to be returned. If no copy of the order is available, please include a paper with your name and order number inside.
SALE ITEMS AND PRODUCTION SAMPLES ARE NON-REFUNDABLE, FINAL SALE, NO EXCHANGES.
Tailor Made custom orders are NON-REFUNDABLE, FINAL SALE, NO EXCHANGES and must be paid for IN FULL prior to production. An order is not considered placed until paid for in full. Production estimates are approximate and Superlamb reserves the right to change lead times and prices from a first given estimate to final invoice paid.
Customers are responsible for shipping costs for the shipping on returns and exchanges.
Please ship returns/exchanges to:
SUPERLAMB FOOTWEAR DEPT
ATTN SHOPIFY RETURNS
2215 AUTO PARK WAY
ESCONDIDO, CA 92029
Carriers accepted: UPS, USPS, FedEx, DHL